Frequently Asked Questions

Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.

Please refer to our StoreProtect page for more information.

There are certain items which are not suitable for storage.  Please see the following list, and also refer to condition 6.3 of our Self Storage Agreement:

You must not store (or allow any other person to store) any of the following in the Unit:

• Food or perishable goods
• Any living creatures
• Combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
• Firearms, explosives, weapons or ammunition;
• Chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances;
• Any Goods that emit fumes or odours;
• Any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
• Goods which are environmentally harmful or that are a risk to the property of any person
• Currency, deeds and securities;
• Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
• Any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin.

Please read our Self Storage Agreement for further information.

High quality, secure padlocks are available from us to purchase for the units.

We have packaging, boxes, bubble wrap, tape and padlocks available to purchase.